My Resume

Detail-oriented, creative professional with nearly 20 years of work experience.

Articulate communicator possessing excellent organizational skills and ability to manage complex projects both individually and as part of a team. Seeking roles in customer service, education, health/fitness, hospitality, food/beverage, digital media, creative services, marketing/communications and project/program management.

Areas of expertise & interest include:

  • customer service (client, member and attendee relations)

  • membership (recruitment and retention)

  • meetings and events (registration, planning, pre- and post-event management)

  • outreach and engagement (member/attendee relations, advocacy, government affairs, community affairs, social justice, diversity, equity & inclusion programs)

  • marketing and promotions (new media, digital media, social media, website, broadcast email)

  • technology (as applicable to communications, membership, meetings and customers)

  • hospitality (travel, tourism, hotels, restaurants/bars, food/beverage, breweries, wineries, CVBs)

  • city/county government, parks and recreation, fitness, community relations

  • education (virtual learning, webinars)

  • law firm/legal advocacy (continuing legal education, client advocate, law firm support)

  • career center/job board management

  • database administration (data entry, data analysis, data integrity)

  • project and program management (creating project schedules, procedure manuals, guidelines, best practices)

  • accounting and finance (general ledger, balance sheet, reconciliations, deferred and non-deferred income, Value Added Tax compliance, credit card/payment processing)

  • warehouse logistics (order fulfillment, receiving/inventory)

Skills, software & programs:

Customer Service; Marketing & Communications; Graphic Design (Adobe InDesign, Canva, KW Command); Social Media (Facebook, Instagram, Twitter, LinkedIn); Technology; Membership Outreach & Retention; Event Planning/Registration; Database Administration (DonorPerfect, Protech AMS, KW Command, Multisoft CRM, NetForum, NOAH AMS); Financial Reconciliation & Batch Review; Microsoft Office; Broadcast Email (Higher Logic, MailChimp, MyEmma); Online Community Management (Higher Logic); Website Editing (Firespring, KW Command, Sitefinity, WordPress); Surveys (SurveyMonkey, Google Forms, JotForm); Credit Card Processing (Elavon, Authorize.net, PayPal); Job Board Software (SmartJobBoard); Warehouse Logistics.

Professional Experience:

NATIONAL ACTIVE AND RETIRED FEDERAL EMPLOYEES | ALEXANDRIA, VA
FEB. 2022 – PRESENT • MANAGER, MEMBERSHIP DEVELOPMENT
Administers ongoing member and prospect acquisition activities; assists with development and dissemination of membership and webinar marketing communications; writes articles for magazine and e-newsletters; provides support for members; moderates online discussion community.

THE ARC MONTGOMERY COUNTY | ROCKVILLE, MD
AUG. 2021 – FEB. 2022 • ASSOCIATE DIRECTOR, ENGAGEMENT
Created, implemented, and evaluated integrated communications and fundraising campaigns; fostered donor engagement; administered donor CRM/database; managed membership program; built relationships with internal departments and external vendors; coordinated and managed events and programs.

HISPANIC NATIONAL BAR ASSOCIATION | WASHINGTON, DC
DEC. 2019 – AUG. 2020 • DIRECTOR OF COMMUNICATIONS & PUBLIC AFFAIRS
Led internal and external communications strategies, produced publications; managed and supported membership, various CRMs and online platforms; collaborated with Leadership on a communications strategy to broaden programmatic reach and impact; wrote various content that increased HNBA/VIA visibility and national impact; managed online career center; managed continuing legal education (CLE) for events; provided event and programmatic support.

JL SYSTEMS, INC. | SPRINGFIELD, VA
MAR. 2019 – DEC. 2019 • CLIENT SUPPORT SPECIALIST
Provided support to association and nonprofit clients using NOAH AMS database and Web CMS; worked with web developers, database administrators and report writers to customize products and services to meet client needs; conducted trainings with clients to highlight features of database and Web; worked with testing and development team to troubleshoot problems and manage product implementations; managed online support ticketing system and responded to issues in a timely manner.

NATIONAL ASSOCIATION OF CLEAN WATER AGENCIES | WASHINGTON, DC
MAY 2018 – MAR. 2019 • DIRECTOR, MEMBER SERVICES
Collaborated on development of member recruitment/retention efforts; wrote content for print and digital membership communications; responded to member service inquiries; coordinated procedures for membership processing and database accuracy; recommended programs and initiatives for member outreach, recruitment and engagement related to the Association’s advocacy priorities and aligned with strategic goals.

INTERNATIONAL AND AMERICAN ASSOCIATIONS FOR DENTAL RESEARCH | ALEXANDRIA, VA
JAN. 2009 – MAY 2018 • SENIOR MANAGER, MEMBERSHIP VALUE
Successfully coordinated invoicing, outreach and recruitment for 11,000+ individual members; managed pre- and onsite registration for events ranging from 50 – 7,000 attendees; monitored association database.

JUNE 2008 – DEC. 2008 • MEMBER RELATIONS MANAGER
Executed member-based projects and communicated with volunteer leaders; coordinated broadcast emails and website updates; traveled to meetings and events to promote organization membership.

MAR. 2004 – JUNE 2008 • MEMBERSHIP BENEFITS COORDINATOR
Routinely responded to customer service and membership/meeting inquiries; processed membership payments and reviewed financial batches from data entry vendor; managed governance and programmatic initiatives.

SOFITEL LAFAYETTE SQUARE | WASHINGTON, DC
JUNE 2003 – MAR. 2004 • SALES AND MARKETING ASSISTANT
Delivered support to Director of Sales and Marketing, Catering and Conference Services Coordinator, and four Sales Managers; maintained various databases and spreadsheets of leads and sales turnovers; mailed brochures, sales kits and press materials to potential clients and other Accor hotels; diplomatically enforced negotiations with vendors to arrive at mutually agreeable cost savings solutions.

FAIRMONT HOTEL | WASHINGTON, DC
OCT. 2002 – JUNE 2003 • FRONT DESK AGENT
Processed guest check in/outs, attended to phone calls and guest requests; dealt with difficult situations and problematic persons amicably to ensure resolution of customer complaints and inquiries; coordinated room reservations for groups and provide support with handling gift bags/ other items for wedding and other events; liaised with stakeholders including managers to ensure smooth running of operations; coordinated business meetings held in the hotel; provided special recognition to designated VIPs and Fairmont’s President’s Club members; worked as a PBX/Hotel Operator to provide vacation coverage.

Additional Work Experience:

KELLER WILLIAMS REALTY/FLYNN REALTY ASSOCIATES | RESTON, VA
MAR. 2021 – PRESENT • MARKETING TECHNOLOGY SPECIALIST (FREELANCE)
Utilize and coordinate technology to identify competitive marketing advantages; ensure social media and marketing materials are created, launched, branded, tracked and improved; lead the company in developing technology relevant to trends in real estate; oversee the company website; assist in event planning.

TOWN CENTER MARKET | RIVERDALE, MD
MAY 2021 – AUG. 2021 • CASHIER AND CUSTOMER SERVICE ASSOCIATE (PART TIME)
Check out customers and provide suggestions on beer, wine and liquor purchases; maintain and update inventory in computer; stock shelves, rotate product and update pricing/signage; assist with bar/serving; update website and handle logistics for online ordering/delivery/curbside orders; create flyers, emails and graphics for posting on social media and website; communicate with vendors and sales reps for beverage companies for tastings and product promotion.

AMAZON | SPRINGFIELD, VA
AUG. 2020 – MAY 2021 • FULFILLMENT ASSOCIATE (FLEX, REDUCED FULL TIME)
Performs production duties: pick/pack orders for Amazon Prime NOW, Amazon Fresh and Whole Foods, receive product, ensure inventory accuracy, and unload/load trucks at expected rate; uses handheld Zebra MC3200/TC65 to scan and track products, count bins and other tasks; continues meeting or exceeding of department performance goals; trains other team members.

Education & Certifications:

GEORGE MASON UNIVERSITY | FAIRFAX, VA
MAY 2005 – MAY 2008 • MASTER OF PUBLIC ADMINISTRATION, NONPROFIT MANAGEMENT CERTIFICATE

PENNSYLVANIA STATE UNIVERSITY | UNIVERSITY PARK, PA
AUG. 1998 – MAY 2002 • BACHELOR OF ARTS, JOURNALISM
MINORS IN RECREATION AND PARK MANAGEMENT, CLASSICS AND ANCIENT MEDITERRANEAN STUDIES

AMERICAN SOCIETY OF ASSOCIATION EXECUTIVES (ASAE)
2005 – 2013, 2015 – PRESENT • MEMBER; CERTIFIED ASSOCIATION EXECUTIVE (CAE), JAN. 2018 – DEC. 2023
Volunteer and Committee Service

  • 2018 Marketing, Membership and Communications (MMCC) Conference Proposal Peer Reviewer

  • 2018 ASAE Annual Meeting Proposal Peer Reviewer (Oct. 2017 - Nov. 2017)

  • 2018 ASAE Gold Circle Awards Judge ( Feb. 2018 - Mar. 2018)

  • 2018-2019 ASAE Models and Samples Ad Hoc Standing Group (Feb. 2018 - Feb. 2019)

  • 2018-2019 ASAE CAE Exam Committee Member (Sept. 2018 - Aug. 2019)

  • 2018-2019 ASAE Gold Circle Awards Committee Member (Sept. 2018 - Aug. 2019)

  • 2018-2019 ASAE National Capital Area Advisory Council Member (Sept. 2018 - Aug. 2019)

  • 2020-2021 ASAE Membership Professionals Advisory Council Member (May 2020 - July 2021)

  • 2022-2023 ASAE Communication Professionals Advisory Council Member (Sept. 2022 - Aug. 2023)

CICERONE® CERTIFICATION PROGRAM
DECEMBER 2021 • LEVEL 1 CERTIFIED BEER SERVER, COMPLETED BEERSAVVY® ONLINE COURSE
RECIPIENT OF 2021 ASLIN BEER COMPANY CICERONE AWARD